Refund policy

Returns & Exchanges Policy

Thank you for shopping with Luxos! If you’re not fully satisfied with your purchase, here’s everything you need to know about returning or exchanging a product.

 

 

Yes. You have 14 days from the date you receive your order to cancel it — no explanation needed.

 

To cancel, simply contact us by:

–       Visiting our website

–       Sending WhatsApp or call us

–       Sending us an email

 

Once we receive your returned products, we will issue your refund within 14 days, using the same payment method you originally used. No extra fees, ever.

 

 

To qualify for a return, your item must meet all of the following conditions:

 

Condition	Required
Purchased within the last 14 days	✅
In its original packaging	✅
Not customized or personalized	✅
RMA form submitted and approved by management	✅

 

We reserve the right to decline returns that do not meet these conditions.

Shipping Costs are your responsibility.

 

 

–       Shipping costs are your responsibility.

–       Send the product to our listed address.

–       We recommend using an insured, trackable shipping service — we are not liable for items lost or damaged in transit.

–       Refunds are only issued after we physically receive the returned item.

 

Have Questions? Reach out anytime at info@luxosdesigns.com — we’re happy to help.